Howl + Hide’s Limited Lifetime Guarantee

Howl + Hide offers a limited lifetime guarantee. This means we will repair or, at our discretion, replace leather products found to contain defects in material or workmanship (i.e., construction issues, zipper issues, or broken hardware). This warranty covers replacement parts, materials, and labor.

The warranty does not cover misuse, abuse, or products that have been modified in any way. This includes rips, tears, stains, or stretching due to wear and tear or excessive weight being carried. Natural characteristics of leather, such as small scars, creases, or color variation, are not considered defects.

Belts are not included in Howl + Hide’s lifetime guarantee. Canvas bags will be assessed by our production team before a determination is made on repair eligibility and options. All items marked “as-is” or “scratch ’n dent” are final sale items and are not covered by Howl + Hide’s limited lifetime guarantee.

For items that do not fall under our warranty, our team will assess the item to determine eligibility and cost for repairs.

To begin this process, customers should send all requests for warranty or repair work to howdy@howlandhide.com. Proof of purchase is required, so please include your order or receipt number and shipping address.

Customers are responsible for shipping costs when returning a bag to Howl + Hide. Howl + Hide will cover all shipping costs incurred when returning repaired or replaced items to the customer.

Return Address: 1046 Virginia Ave. Indianapolis, IN 46203

Your Howl + Hide product has a “leather lifespan.” If you care for it properly, it could last for generations. If you take care of your Howl + Hide product, we will take care of you.

Howl + Hide offers a full refund on any Howl + Hide product within fourteen days of purchase. For online orders, refunds are available within fourteen days of delivery. Exchanges for another Howl + Hide product or for in-store credit are accepted within 30 days of purchase or delivery. Items must be unused to qualify for return or exchange. Your satisfaction with your Howl + Hide product is our number one priority. If you wish to return or exchange an item, please contact us at howdy@howlandhide.com for further instructions.

Any items that are shipped internationally are not eligible for return, refund or exchange. Shipping costs are non-refundable. 

Sample Sale items and all items marked "as-is" or "scratch 'n dent" are final sale items and are not eligible for return, refund, or exchange.

We typically use USPS shipping. Shipping times vary depending on location. Orders over $200 are eligible for free shipping (U.S. only). All returns are processed through USPS.  International orders are not eligible for free shipping and are not returnable for a refund or store credit.

No. Howl + Hide does not accept commissions for custom or one-off items of any kind.

However, we do offer corporate gifting services. Corporate gifting products typically consist of a large run of customizable products for businesses. Any requests for corporate gifting products should be directed to howdy@howlandhidesupply.com.

Howl + Hide’s Leather Care Recommendations
Take care of your Howl + Hide product, and it will only get better with time. We recommend regularly using a leather conditioner (here is our recommendation) to keep your product looking its best. Below are general guidelines to follow when caring for your Howl + Hide product.

General care:
Keep leather dry and away from heat, sunlight, and chemicals. Clean gently with a soft, slightly damp cloth, and use a leather cleaner or conditioner when needed.

Everyday use:
Avoid overfilling to prevent stretching, avoid rough surfaces to prevent scratches, and avoid rain. Wipe down regularly to remove dust and dirt.

Storage:
Store in a cool, dry place away from sunlight and heat. Use breathable dust bags (not plastic) to prevent damage during storage.

Maintenance tips:
Clean and air out regularly.
Blot moisture quickly and let it air dry naturally.
Condition every 2–3 months.
Test products on a hidden area first.

Avoid: Water exposure, machine washing, heat drying (radiators, dryers, hair dryers), ironing, solvents, and abrasive contact.